Real-time advice by your brand advocates
A value-creating
customer experience
Your brand advocates are already talking about you.
Involve them in your CX strategy to increase NPS
and sales conversion.
Trusted by
Instant, personalised advice at any hour
Unlock your brand community for a CX strategy that cuts costs and converts
We use 2 simple approaches to offer instant resolutions.
- We involve and certify the existing members of your brand community to offer on-demand answers on all digital channels.
- Using AI-based SmartRouting, we match incoming inquiries, in real-time, to the fastest relevant source of support: your agents, chatbot, or your brand community.
No delays. Any hour of the day.
You already have the community
Your brand advocates are already talking about you. 83% of consumers trust their recommendations more than any form of advertisement.
GUURU’s CX platform certifies and enables knowledgeable members of your existing brand community, to share authentic expertise about your products.
Your existing brand advocates are a crucial asset in delivering great CX that converts sales. Guurus deliver an average response time of less than 60 seconds and average community chat ratings of 4.4/5.
Answer every inquiry instantly with SmartRouting
SmartRouting intelligently recognises and routes incoming inquiries from your communication channels to the best, fastest source of support.
Integrate the GUURU tools you need with the tools that already work for you – whether that’s your existing CRM, Live Agent Chat or Bot systems.
How our features work
Live chat
Incorporate your brand community's instant, personalised advice and automated answers for generic questions into your live chat strategy.
- Use GUURU's Live Chat or your live chat.
- Activate Live Chat on any of your web pages.
Benefits
See our industry pages for more industry-specific benefits.
Take your NPS to the next level
It’s simple. Customers stay loyal when they get instant, helpful, and authentic support when they need it.
Cost-effective always-on CX
Don’t drop the ball and lose conversions after-hours or on weekends when your customers use their free time to shop online.
eBook: Improve client retention with CX >
Answer customers in under 60sec
It’s no secret. Long wait times cause abandoned carts, lost conversions and low customer satisfaction. Don’t let your customers wait.
Video: How Guurus reduce response times >
Deflect 80% of email tickets
Your agents are limited in their hours and capacity, but your brand advocates aren’t. Let Guurus answer first-level inquiries about the products they love and use, allowing your agents time to resolve more complex issues.
Webinar: Eliminate email tickets >
With GUURU’s community-first CX platform, our customers have the option of product consultation outside service hours, such as on Sundays and public holidays. Obviously, this reflects in a high level of customer satisfaction.”
Sven HabenichtCustomer Service Team Lead
We have a great community with a lot of knowledge. With GUURU, we turn dedicated fans into experts who are available to others daily from 7:00 – 24:00 via live chat to provide instant advice & help. This service creates an authentic customer experience that is easily and quickly scalable when needed.”
Eva FeyDirector Customer Care
With GUURU’s community solution we could significantly reduce our huge volume of support tickets. The instant service through the brand advocates, combined with automated answers when possible, had a strong positive impact on customer satisfaction.”
António LouroManager of Customer Experience PT
Salt customers benefit from faster answers thanks to a high degree of automation and a human touch when valuable. GUURU exceeded our expectations in terms of efficiency gain and customer satisfaction.”
Stefano OrlandoChief Customer Operations Officer
GUURU keeps its promise. Every inquiry is answered within a few seconds at any time of day.”
Marco PejeroniHead of CRM and Quality Assurance
The GUURU solution has allowed us to increase our support volume significantly. We can support customers much faster, and Guurus score as high as our agents do regarding quality.”
Tanja BichlerHead of Customer Success
Half of all inquiries now go through the GUURU platform, of which more than 60% are already answered with automation. This allows our agents to focus on second-level support requests.”
Larissa HegglinHead of Customer Service
Our customers embody the sharing economy. It is only logical that they are willing to share their knowledge as experts in live chat.”
Roland LötscherCEO
With GUURU, we have finally found an efficient solution to support our customers outside of business hours, 24/7.”
Sascha KappelerHead of Customer Service & Sales
Only the Guurus made it possible for us to handle the big run on our customer service so smoothly and quickly during COVID-19.”
Michel MüllerCustomer Center Head
In the Media
How about a coffee?
We’ll share a coffee voucher, so you can enjoy chatting with our Account Executive, Francesco Carnovale, about how you can benefit from your community.
Book your call with Francesco
