Your customers are
online 24/7. Are you?

Customers in today’s digital world expect things to happen instantly.

Your customers are
online 24/7. Are you?

Customers in today’s digital world expect things to happen instantly.

Guarantee fast and authentic support, 24/7

The digital world does not have traditional business hours, making it easy for consumers to buy any product at any time.

Keep your online shoppers from disappearing because they are unable to get the information they need to complete their purchase.

By combining automation with the added value of human support through peers when needed, you can offer a great customer experience to your online shoppers.

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The tiered combination of GUURU tools meets today’s customer service requirements: prompt availability, 24/7 access, fully scalable and authentic, high-quality answers.

Sascha Kappeler

Head of eCommerce

Download case study

SmartRouting

AI recognizes the content of the question and routes it to the best source of knowledge. It recognizes past conversation content, the question’s source URL and language.

Automated response

The GUURU SmartBot handles frequently asked questions and answers them immediately, at any time. When its knowledge is exhausted, it automatically forwards the request to Guurus for a seamless response.

Human response

Your best product users – Guurus – share their experience with support-seeking customers. This workforce is available around the clock. Through the app, the Guuru decides when to receive push notifications for customer enquiries.

Fast response 24/7

Once an enquiry is received, it is transferred to the best matching Guurus available. Guurus accept chats on a first-come, first-served basis, guaranteeing response times of less than 60 seconds.

See how it works

How we ensure 24/7 support