Case study
Betty Bossi masters a 70% increase in support enquiries during COVID-19 with smart routed peer-to-peer support
Betty Bossi augmented its existing customer service with GUURU’s peer-to-peer customer communication to offer live chat operated by product users.
- 14 hours x 7 days customer support availability
- 40 seconds waiting time
- 13% increase in NPS
- 65 Guurus make a significant contribution towards achieving the service goals
Only the Guurus made it possible for us to handle the big run on our customer service so smoothly and quickly during COVID-19.