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Case study

B.O.C. introduces peer-to-peer live chat to provide customers with continuous access to fast support

Relief for customer service staff, coverage during volume peaks, and availability extending beyond opening hours.

                  Guuru
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  • 24/7 support availability
  • +7.7% sales conversion after Guuru chat
  • 37 Guurus are operational
  • 36 seconds response time
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Sven Rocksloh

Head of E-Commerce & Customer Service, Bike & Outdoor Company GmbH & Co. AG

Since starting working with Guurus, the sales conversion has increased, as customers now receive answers to their questions immediately and authentically.

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LATEST BLOG ENTRIES

  • Part 3 – How to implement a deep learning chatbot in customer service

    September 4, 2020

  • Part 2 – Machine learning chatbots and deep learning chatbots – how do they work?

    August 22, 2020

  • Part 1 – Debunking 8 myths about chatbots in customer service

    August 4, 2020

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