GUURU Home page GUURU Logo image

Main Navigation

  • Home
  • Product
    • How it works
    • SmartChat
    • SmartForm
    • Third party integration
    • Our solution plans
    • ROI calculator
  • Benefits
    • Ensure 24/7 support
    • First contact automation
    • Net Promoter Score
    • Peak handling
    • Reduce cost per contact
    • Sales Conversion
    • Ticket deflection
  • Guuru Community
    • Recruit & certify Guurus
    • Become a Guuru
  • News
    • Blog
    • Events
    • Downloads
    • Videos
    • Press
  • About us
    • Our Team
    • Career
    • Contact
  • Get started

Language navigation

  • EN
  • DE

Case study

NOW TV covered 1’500 chats in one day, using their own community for support

NOW TV Italy faces regular high peak volume when broadcasting sports events like Juventus-Milan or blockbuster Games of Thrones.

                  Guuru
blog image
  • 24/7 support; of which 20% support after 22:30 pm
  • 0% abandon rate
  • Managed peak of 1’500 chats in one day
  • 200 Guurus in place to support other customers
  • 53 NPS
blog image

Marco Pejeroni

Head of CRM and Quality Assurance, NOW TV Italy

GUURU keeps its promise. At any time of day, every enquiry is answered within a few seconds.

Share

Go to Guuru Home page

+41 41 530 04 64

Limmatquai 122, 8001 Zurich, Switzerland
  • Go to linkedin profile
  • Go to youtube profile
  • Go to twitter profile
  • Go to facebook profile

LATEST BLOG ENTRIES

  • Part 3 – How to implement a deep learning chatbot in customer service

    September 4, 2020

  • Part 2 – Machine learning chatbots and deep learning chatbots – how do they work?

    August 22, 2020

  • Part 1 – Debunking 8 myths about chatbots in customer service

    August 4, 2020

RESOURCES

  • Partner Portal
  • For Developers
  • Payment Policy
  • GDPR
  • Guuru Web
  • Apple App Store
  • Google Play Store
  • FAQs

SUBSCRIBE TO OUR NEWSLETTER

  • © GUURU 2020
  • Privacy Policy
  • Terms of Services