Case study
NOW TV covered 1’500 chats in one day, using their own community for support
NOW TV Italy faces regular high peak volume when broadcasting sports events like Juventus-Milan or blockbuster Games of Thrones.
- 24/7 support; of which 20% support after 22:30 pm
- 0% abandon rate
- Managed peak of 1’500 chats in one day
- 200 Guurus in place to support other customers
- 53 NPS
GUURU keeps its promise. At any time of day, every enquiry is answered within a few seconds.