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Case study

How vertbaudet significantly increases customer loyalty through the use of its customer crowd

The service vision of vertbaudet lay in the idea of networking: sharing experiences, promoting delight, and taking advantage of the knowledge of other customers. This allows vertbaudet’s customer service employees to focus on after-sales topics, while experienced and qualified vertbaudet “mums and dads” advice other customers who are seeking support.

                  Guuru
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  • A network of vertbaudet “mums & das” exchange experience and give mutual advice
  • Increase of customer retention and a NPS of 71
  • Increase in sales conversions by 14.7% after chat exchange
  • 24/7 support
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David Spangler

Head Customer Process & Services, vertbaudet

The most important goal for us was to achieve a high level of customer satisfaction and ensure ­loyalty to our brand.

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