Case study
How vertbaudet significantly increases customer loyalty through the use of its customer crowd
The service vision of vertbaudet lay in the idea of networking: sharing experiences, promoting delight, and taking advantage of the knowledge of other customers. This allows vertbaudet’s customer service employees to focus on after-sales topics, while experienced and qualified vertbaudet “mums and dads” advice other customers who are seeking support.
- A network of vertbaudet “mums & das” exchange experience and give mutual advice
- Increase of customer retention and a NPS of 71
- Increase in sales conversions by 14.7% after chat exchange
- 24/7 support
The most important goal for us was to achieve a high level of customer satisfaction and ensure loyalty to our brand.