How you can solve 100% first-level online customer inquiries with smart self-service
Thursday, February 25th, 2021
4 pm CET | 30 minutes
In part 1 of this webinar (10 minutes), you will learn how to:
- leverage AI to solve common customer inquiries through the GUURU SmartBot,
- enrich your chatbot with peer-to-peer support to unlock human support when needed: Have your best product users seamlessly take over questions related to their expertise,
- thereby have your on-demand workforce available, 24/7 and no longer need your agents to handle first-level inquiries,
- drastically reduce your cost-per-contact.
In part 2 of this webinar (10 minutes), we will show you the customer case of vertbaudet Germany, and how they handle first-level support with the GUURU Live-Chat.
“Our vertbaudet mums and dads can provide authentic product advice right away. Recurring questions are handled by the SmartBot, which knowledge base continuously grows through the peer-to-peer chat content. Within just a month, 26% of incoming questions are already handled by the SmartBot.”
Kim Weintz, Customer Process & Services/Performance & Quality Manager at vertbaudet Germany
Part three will be a 10-minute Q&A session.
What you achieve: guarantee best answer at lowest possible cost while maintaining a great customer experience.
→ If you can’t make this date, don’t worry. Register anyway and you will receive the link to the recording.
→ If you would like to attend the webinar in German, register here.