Case Studies

ROSE Bikes Case Study

How the bike brand, ROSE Bikes, uses community-powered tech to connect its online shoppers with real cyclists from its family of bike lovers.

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Salewa Case Study

The mountain sport brand, Salewa, improves conversions ten-fold by relying on its community of loyal customers to offer independent advice on its eStore, 24/7.

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Dynafit Case Study

On Dynafit’s eStore, eShoppers can connect to
experienced athletes for live advice

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Lucky Bike Case Study

Lucky Bike engaged its bike experts in the online consultation process and lets them share their knowledge with others. This generates 7-digit revenue.

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toom Case Study

Germany's favorite home & garden store tackles peaks with a 24-hour advice platform served by brand advocates.

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vertbaudet Case Study

Involving the customer community to benefit from the knowledge of others: vertbaudet relies on live chat exchange among customers, increasing customer loyalty significantly (NPS 71, conversion rate 14.7%) and achieving a deflection of 84%.

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B.O.C Case Study

Customer support 24/7, relief of customer service team, increased sales conversion and happy customers. B.O.C. (Bicycle & Outdoor Company) opts for improved customer support.

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Graubünden Ferien Case Study

The popular Graubünden holiday destination now offers 24/7 support and has improved handling of peaks during opening hours.

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bexio Case Study

Relief of internal support during peaks, 24/7 support, cost savings and fast response times, are why bexio uses GUURU technology.

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Contorion Case Study

Improved self-service, high deflection through SmartForm, live support from other experienced Contorion customers make forwarding requests to customer service only necessary for exceptional cases.

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brack.ch Case Study

Cost-effective 24/7 support, fast response times, increased NPS of 75 and an 18% conversion rate: BRACK.CH successfully uses GUURU.

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Case Studies

ROSE Bikes Case Study

Salewa Case Study

Dynafit Case Study

Lucky Bike Case Study

toom Case Study

vertbaudet Case Study

B.O.C Case Study

Graubünden Ferien Case Study

bexio Case Study

Contorion Case Study

brack.ch Case Study