Case study
bexio chooses a cost-effective solution for 24/7 service
bexio can provide 24/7 support without increasing internal staff. Billing is on a per-chat basis and costs much less than a permanent staff member. The customer satisfaction index is running at an outstanding 4.7 out of 5.
- 24/7 support
- Work-load relief of in-house agents
- Customer satisfaction index is 4.7 out of 5
- Cost effective, as internal support team does not grow linearly with increasing customer base
The GUURU solution has allowed us to significantly increase our support volume. We can support customers much faster and Guurus score as high as our agents do in regards to quality.