Case study
B.O.C. introduces peer-to-peer live chat to provide customers with continuous access to fast support
B.O.C. leverages its community’s insight using GUURU’s Community Advice Solution to offer its customers continuous access to fast support.
- 24/7 support availability
- +7.7% sales conversion after Guuru chat
- 37 Guurus are operational
- 36 seconds response time
Since starting working with Guurus, the sales conversion has increased, as customers now receive answers to their questions immediately and authentically.