Case study
High level of customer satisfaction thanks to prompt self-service on product and application inquiries.
Improved self-service, high deflection through SmartForm, live support from other experienced Contorion customers make forwarding requests to customer service only necessary for exceptional cases.
- 95% deflection by using the SmartForm
- 20 seconds response time in peer-to-peer live chat
- Increased rating of response quality to 4,21 (of 5)
GUURU’s solution has been a complete success: We have significantly increased customer satisfaction while reducing the number of contact requests forwarded to our customer service agents. All with an excellent ROI!