DIY communities in the online store
DIY communities in the online store
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Your customers are looking for real answers - provide them with them!
Just imagine: Experienced DIY experts share their knowledge with your online shoppers directly in a live chat – honestly, personally and at eye level.
This creates authentic advice that is credible and helps your shoppers choose the right products.
Connect advice-seeking shoppers with DIY professionals-directly in the online store, where purchases are made!
Bring your community into your online store
2. Enable exchange
3. Switch content live
4. Measure success
Experience the Stihl community
“Was able to answer all my questions quickly and efficiently. Customer orientation couldn’t be better. Thank you very much!”
Convince yourself👇
Experience the toom community
“Used the service for the first time today, pleasantly surprised!”
Convince yourself👇
Experience the Elektro-Wandelt community
“Stefan was able to help me a lot. As always in good hands with Elektro Wandelt.”
Convince yourself👇
Why DIY brands love GUURU
“Always nice to chat with a human advisor rather than a virtual one. Sebastien was super competent and friendly. Keep up the good work!”
“Andreas is a top consultant and an absolute expert. He was able to answer all my questions straight away. What a top service!!!”
“You guys are doing a great job :)”
“I am very excited about so much knowledge! Thank you!!!”
“Got to the point very quickly and precisely. I can recommend it to others. My order will arrive in the next few days. Best regards from NRW”
“Another great help, such chats are worth their weight in gold... that's what makes a good retailer!”
“Helped me a lot with my search and sent me the relevant links. Great!”
“Super honest advice, thank you!”
“Top advice in a short time, and the feeling of being taken seriously / conversation at eye level. Highly recommended, gladly again!”
“Max explained everything sensibly and made an effort with everything. It was very helpful to talk to him. I hope to talk to him again if I have any further questions. Thank you Max!”
“We quickly identified the problem together! Many thanks for the support!”
“Best man! He was able to give me information directly and quickly. No long waiting time or research... just knew everything off the top of his head. Perfect advice! Thank you very much”
“Sebastian answered my questions pragmatically, professionally and confidently. He got straight to the point. Simply perfect!!!”
“A very good support for me as a beginner gardener....”
“Nice and quick advice, simple and uncomplicated and better than the colleagues from Bauhaus :D Thank you!”
“Perfect! Martin gave me a great explanation so that I can now place my order with a clear conscience. Top, a thousand thanks! Every company should have someone like Martin!”
“There is not much to say ^^ great team, great employees and simply good advice :-)”
“A great chat with Senta! Informative, responsive to questions, very friendly and prompt answers. It couldn't be better! Great! Thank you very much!”
“Always nice to chat with a human advisor rather than a virtual one. Sebastien was super competent and friendly. Keep up the good work!”
“Andreas is a top consultant and an absolute expert. He was able to answer all my questions straight away. What a top service!!!”
“You guys are doing a great job :)”
“I am very excited about so much knowledge! Thank you!!!”
“Got to the point very quickly and precisely. I can recommend it to others. My order will arrive in the next few days. Best regards from NRW”
“Another great help, such chats are worth their weight in gold... that's what makes a good retailer!”
“Max explained everything sensibly and made an effort with everything. It was very helpful to talk to him. I hope to talk to him again if I have any further questions. Thank you Max!”
“We quickly identified the problem together! Many thanks for the support!”
“Best man! He was able to give me information directly and quickly. No long waiting time or research... just knew everything off the top of his head. Perfect advice! Thank you very much”
“Perfect! Martin gave me a great explanation so that I can now place my order with a clear conscience. Top, a thousand thanks! Every company should have someone like Martin!”
“There is not much to say ^^ great team, great employees and simply good advice :-)”
“A great chat with Senta! Informative, responsive to questions, very friendly and prompt answers. It couldn't be better! Great! Thank you very much!”
What our customers say
Sven HabenichtTeamlead Customer Service
"With GUURU's Community Advice solution, our customers also have the opportunity to receive advice outside of service hours, e.g. on Sundays and public holidays. This is naturally reflected in a high level of customer satisfaction."
Celine BauernfreundSEO-Contentmanager
"With GUURU's Community Advice solution, we connect our online customers with experienced hobby craftsmen directly in the online store - for authentic advice 24 hours a day. At the same time, the Community Content feature creates new user-generated content every day, which enhances our product pages and boosts SEO."
Exciting downloads
Click here for our factsheet, community guide and informative case studies.
How about a coffee?
We’ll share a coffee voucher, so you can enjoy chatting with our community expert, Jutta Stienen, about how you can benefit from your community. .
Talk to Jutta
