The Community Advice Solution
Authentic customer conversations on your online store.
Community Conversations
Live conversations with passionate customers
Our Community Advice Solution is more than just live chat advice! We connect shoppers seeking advice with passionate brand fans from your loyal customer community who know and love your products. These meaningful conversations foster trust, leaving your users emotionally connected to your brand.
Give your customers instant access to authentic, real-time product advice from like-minded people whenever they need it.
Community Content
Opinions that shoppers connect with
Community Content seamlessly pulls meaningful, trusted product opinions from live community conversations into your product pages. Our AI technology automatically recognizes and extracts this valuable content daily, giving all your web visitors access to fresh, authentic UGC from your loyal customer community.
- It cannot be faked
- It’s 100% trustworthy
- It’s extremely easy to get
The best part? Shoppers can start a live chat with the customers who created the content at any time.
Trusted by
How it works
A solution designed to make it simple.
2. Enable conversations
3. Push content live
4. Track success
Community Builder
Engage your trusted community
Engage your loyal brand fans and passionate product users with our Community Building Tools. Add our Invitation Box to your website with a single click, and access ready-to-use landing pages, newsletters, and social media kits. Guide customers through tests and materials with full transparency in our Partner Portal.
Partner Portal
Full access to all data
The Partner Portal offers real-time analytics on customer behavior, including shopping basket value, sales conversions, response times, and satisfaction.
Deep-dive into data on Community Members, Community Conversations and Community Content, and use these insights to refine your eCom’s experience.
Do you want to integrate with your existing toolset?
We bring the authenticity of human connection to every point of customer contact. Our solution is designed to work smoothly with your CRM or social media communication tools. Reach out to find out more.
Interested in using AI for answers?
Our solution's core is a passion for making genuine human advice simple and scalable. If you want to integrate automated, AI-generated answers while still delivering an amazing human-centric experience, contact us, and we will show you how our built-in bots seamlessly blend the power of community with automation.
Customized to fit your online store
Deliver authentic advice in your CI.
Community-powered brands who are already successful with GUURU
Benedikt BöhmGeneral Manager
"I am absolutely thrilled with GUURU and the Guurus (our mountain sports experts)! All of us here at Dynafit live our ethos: by athletes, for athletes. GUURU is not just a technical solution where our online customers get expert advice; it's also a channel through which Dynafit athletes share their passion, insight and advice with others for the ultimate brand experience."
Sergej KosyrevHead of E-Commerce & Online Marketing
"By providing expert product advice in real-time, we take our service quality to the next level— even during the peak seasons. This enables us to boost sales conversion and lower the number of returns."
Joachim SaikoDivision Unit Manager
"Since I’ve been working at bike-angebot.de, I’ve been missing exactly that in sales. Emotions in shopping have also been the key to success in my own bicycle shop for 20 years. With the Guuru community we achieve just that, we awaken emotions in our customers. They are not advised by salespeople of our company, but by like-minded, bike-crazy fans. You can feel it in every chat and conversation. For me, GUURU is the emotion in online retail and a key to success!"
Pia ThieleHead of People & Transformation
"With GUURU, we are experiencing how our strong community of "fraenk - die Mobilfunk App" is having an even greater impact. Recommendations, authentic product advice, easy access, smart Guurus - that creates additional trust in our brand!"
Sven HabenichtTeamlead Customer Service
"With GUURU’s Expert Community solution, our customers have the option of product consultation outside of service hours including Sundays and public holidays. Obviously, this reflects in a high-level of customer satisfaction."
António LouroManager of Customer Experience PT
"Using GUURU’s Expert Community solution we can significantly reduce our huge volume of support tickets. The instant service delivered by our community, in combination with automated answers when possible, had a strong positive impact on customer satisfaction."
Sascha KappelerHead of Customer Service and Sales
"With GUURU, we have finally found an efficient solution to support our customers outside of business hours, 24/7."
Stefano OrlandoChief Customer Operations Officer
"Salt customers benefit from faster answers thanks to a high degree of automation and a human touch when valuable. GUURU exceeded our expectations in terms of efficiency gain and customer satisfaction."
Tanja BichlerHead of Customer Success
"GUURU Expert Community solution has allowed us to increase our support volume significantly. We can support customers much faster, and Guurus score as high as our agents do regarding quality."
Exciting downloads
Click here for our community guide and informative case studies.
How about a coffee?
We’ll share a coffee voucher, so you can enjoy chatting with our community expert, Jutta Stienen, about how you can benefit from your community.
Talk to Jutta
