![Community Building Tools](https://www.guuru.com/wp-content/themes/guuru/public/img/tiny.jpg)
![Community Building Tools](https://www.guuru.com/wp-content/themes/guuru/public/img/tiny.jpg)
The Community Advice Chat is the central feature of our solution.
It visually engages your online store visitors to connect with other real expert consumers as opposed to sales agents.
This at-hand feature makes it easy for shoppers to answer lingering questions within seconds to proceed to check-out more consistently.
Our Community Engegament Points are completely customizable to your look, feel, and tone of voice within a few clicks.
Benefits
With the Community Building tools, you find, activate and engage with your real experts.
Display our Invitation Box in your customer area and let logged customers discover the Community Advice program. Easily activate the Invitation Box with one click in our portal.
Your customers will be guided through a set of tests and information material to be ready to engage with your consumers. Transparent for you at every step.
Benefits
Our AI based SmartRouting is powered by GPT technology.
This feature routes incoming questions to the right source of knowledge: to an instantly available Guuru with relevant advice.
If you use the answer bot or your agents, SmartRouting automatically detects questions better suited for them and routes these questions accordingly.
SmartRouting is activated with a click, using our predefined industry specific models.
Benefits
Automatically extract compelling advice from your Guuru conversations into Community Content for your product pages.
This allows every visitor on your online store to see recent and product-relevant recommendations and tips while they’re exploring a product page.
Visitors can also see which community member shared the advice, which helps shoppers trust and contextualize the advice.
If online shoppers need more personalized advice, they can connect with your community in real-time too.
After a conversation with an expert, your online store customer receives an email confirmation to potentially reconnect to the same Guuru later.
Benefits
Most automation platforms demand significant set-up and maintenance effort to ensure customers get relevant, helpful answers.
GUURUs Answer Bot is powered by GPT technology. It automatically answers repetitive incoming questions intent-based.
Benefits
GUURUs CoPilot is a ChatGPT-powered bot. ChatGPT crawls content from previous Guuru chats and from the web.
Benefits
Traditional contact forms aren’t great for your customer’s experience; they offer slow or uncertain resolution times. They also add to the load of email tickets you have to work through.
The GUURU Smart Contact Form feature allows you to offer instant answers within the contact form itself by:
Benefits
Manage all customer inquiries centrally and easily.
Plug in the GUURU community into your existing Salesforce solution to have all your customers’ inquiries in one place. Your processes and chat solution will stay as is while you still profit from your community’s advice.
Every interaction within the GUURU solution is synchronised in real-time to your Salesforce CRM. This also means that every chat transcript is fully viewable and available.
On Facebook, users already connect with other community members. Why not let them support each other?
The Facebook Plugin feature connects your community to your Facebook account, ensuring your customers can get real-time product advice from your Guurus.
Benefits
The Community Advice Chat is the central feature of our solution.
It visually engages your online store visitors to connect with other real expert consumers as opposed to sales agents.
This at-hand feature makes it easy for shoppers to answer lingering questions within seconds to proceed to check-out more consistently.
Our Community Engegament Points are completely customizable to your look, feel, and tone of voice within a few clicks.
Benefits
With the Community Building tools, you find, activate and engage with your real experts.
Display our Invitation Box in your customer area and let logged customers discover the Community Advice program. Easily activate the Invitation Box with one click in our portal.
Your customers will be guided through a set of tests and information material to be ready to engage with your consumers. Transparent for you at every step.
Benefits
Our AI based SmartRouting is powered by GPT technology.
This feature routes incoming questions to the right source of knowledge: to an instantly available Guuru with relevant advice.
If you use the answer bot or your agents, SmartRouting automatically detects questions better suited for them and routes these questions accordingly.
SmartRouting is activated with a click, using our predefined industry specific models.
Benefits
Automatically extract compelling advice from your Guuru conversations into Community Content for your product pages.
This allows every visitor on your online store to see recent and product-relevant recommendations and tips while they’re exploring a product page.
Visitors can also see which community member shared the advice, which helps shoppers trust and contextualize the advice.
If online shoppers need more personalized advice, they can connect with your community in real-time too.
After a conversation with an expert, your online store customer receives an email confirmation to potentially reconnect to the same Guuru later.
Benefits
Most automation platforms demand significant set-up and maintenance effort to ensure customers get relevant, helpful answers.
GUURUs Answer Bot is powered by GPT technology. It automatically answers repetitive incoming questions intent-based.
Benefits
GUURUs CoPilot is a ChatGPT-powered bot. ChatGPT crawls content from previous Guuru chats and from the web.
Benefits
Traditional contact forms aren’t great for your customer’s experience; they offer slow or uncertain resolution times. They also add to the load of email tickets you have to work through.
The GUURU Smart Contact Form feature allows you to offer instant answers within the contact form itself by:
Benefits
Manage all customer inquiries centrally and easily.
Plug in the GUURU community into your existing Salesforce solution to have all your customers’ inquiries in one place. Your processes and chat solution will stay as is while you still profit from your community’s advice.
Every interaction within the GUURU solution is synchronised in real-time to your Salesforce CRM. This also means that every chat transcript is fully viewable and available.
On Facebook, users already connect with other community members. Why not let them support each other?
The Facebook Plugin feature connects your community to your Facebook account, ensuring your customers can get real-time product advice from your Guurus.
Benefits
Before purchasing, 82% of consumers seek peer referrals. Let them access it from within your online store.
Relevant peer advice moves shoppers through the critical phases of the customer’s journey, quickly and consistently.
Bringing the passion of your customers to your online store increases basket sizes and sales conversions while reducing drop-off rates and returns.
We’ll share a coffee voucher, so you can enjoy chatting with our community expert, Jutta Stienen, about how you can benefit from your community.
Talk to Jutta