

You already have a community of product experts: consumers who actively use, love and talk about your products.
GUURUs Community Advice Solution
Community interactions get an average customers satisfaction rating of 4.8/5.
With our AI-powered SmartRouting, we match every product-related inquiry to an instantly available and knowledgeable experts (called Guurus) who consistently delights customers with relevant, personalised answers.
Share expert recommendations from live chats with all your website visitors.
Extracted content from real consumer conversations made available on product pages, showing which expert users recommend your products and why.
Before purchasing, 82% of consumers seek peer referrals. Let them access it from within your eStore.
Relevant peer advice moves shoppers through the critical phases of the customer’s journey, quickly and consistently.
Bringing the passion of your product experts to your eStore increases basket sizes and sales conversions while reducing drop-off rates and returns.
Our solution was designed to secure high-quality advice that converts.
Manage and monitor all the conversations of every community member from one simple dashboard. This is your space to deep dive into specific conversations and to gain customer insights.
The Community Advice widget is the central feature of our solution.
It visually engages your eStore visitors to connect with other real expert consumers as opposed to sales agents.
This at-hand feature makes it easy for shoppers to answer lingering questions within seconds to proceed to check-out more consistently.
Our widget is completely customisable to your look, feel, and tone of voice within a few clicks.
Benefits
With the Community Building tools, you find, activate and engage with your real experts.
Display our Invitation Box in your customer area and let logged customers discover the Expert Community Advice program. Easily activate the Invitation Box with one click in our portal.
Your customers will be guided through a set of tests and information material to be ready to engage with your consumers. Transparent for you at every step.
Benefits
Our AI based SmartRouting is powered by GPT technology.
This feature routes incoming questions to the right source of knowledge: To the Guuru with the relevant expertise, fastest availability, best answer quality and friendliest advice.
If you use the answer bot or your agents, SmartRouting automatically detects questions better suited for them and routes these questions accordingly.
SmartRouting is activated with a click, using our predefined industry specific models.
Benefits
Automatically repurpose the Guuru live interactions content to feature them on your product pages as Expert UGC.
All your eShop visitors can access experts’ most recent, real product recommendations. They also see who the experts are who recommended the product, and in which context. This increases credibility.
If eShoppers need more personalised advice, they can directly connect with the expert in real-time.
After a conversation with an expert, your eStore customer receives an email confirmation to potentially reconnect to the same person later.
Benefits
Most automation platforms demand significant set-up and maintenance effort to ensure customers get relevant, helpful answers.
GUURU’s Answer Bot feature, powered by GPT technology, answers repetitive incoming questions automatically and without effort. Thanks to our industry specific out-of-the-box models, the Answer Bot will, once activated, automatically tell you which are the relevant questions to provide answers for.
If the Answer Bot cannot answer a question, it seamlessly falls back to your community of experts, ensuring customers get helpful resolutions and personalised advice any time.
Benefits
Traditional contact forms aren’t great for your customer’s experience; they offer slow or uncertain resolution times. They also add to the load of email tickets you have to work through.
The GUURU Smart Contact Form feature allows you to offer instant answers within the contact form itself by:
Benefits
Manage all customer inquiries centrally and easily.
Plug in the GUURU community into your existing Salesforce solution to have all your customers’ inquiries in one place. Your processes and chat solution will stay as is while you still profit from your community’s advice.
Every interaction within the GUURU solution is synchronised in real-time to your Salesforce CRM. This also means that every chat transcript is fully viewable and available.
On Facebook, users already connect with other community members. Why not let them support each other?
The Facebook Plugin feature connects your community to your Facebook account, ensuring your customers can get real-time product advice from your Guurus.
Benefits
The Community Advice widget is the central feature of our solution.
It visually engages your eStore visitors to connect with other real expert consumers as opposed to sales agents.
This at-hand feature makes it easy for shoppers to answer lingering questions within seconds to proceed to check-out more consistently.
Our widget is completely customisable to your look, feel, and tone of voice within a few clicks.
Benefits
With the Community Building tools, you find, activate and engage with your real experts.
Display our Invitation Box in your customer area and let logged customers discover the Expert Community Advice program. Easily activate the Invitation Box with one click in our portal.
Your customers will be guided through a set of tests and information material to be ready to engage with your consumers. Transparent for you at every step.
Benefits
Our AI based SmartRouting is powered by GPT technology.
This feature routes incoming questions to the right source of knowledge: To the Guuru with the relevant expertise, fastest availability, best answer quality and friendliest advice.
If you use the answer bot or your agents, SmartRouting automatically detects questions better suited for them and routes these questions accordingly.
SmartRouting is activated with a click, using our predefined industry specific models.
Benefits
Automatically repurpose the Guuru live interactions content to feature them on your product pages as Expert UGC.
All your eShop visitors can access experts’ most recent, real product recommendations. They also see who the experts are who recommended the product, and in which context. This increases credibility.
If eShoppers need more personalised advice, they can directly connect with the expert in real-time.
After a conversation with an expert, your eStore customer receives an email confirmation to potentially reconnect to the same person later.
Benefits
Most automation platforms demand significant set-up and maintenance effort to ensure customers get relevant, helpful answers.
GUURU’s Answer Bot feature, powered by GPT technology, answers repetitive incoming questions automatically and without effort. Thanks to our industry specific out-of-the-box models, the Answer Bot will, once activated, automatically tell you which are the relevant questions to provide answers for.
If the Answer Bot cannot answer a question, it seamlessly falls back to your community of experts, ensuring customers get helpful resolutions and personalised advice any time.
Benefits
Traditional contact forms aren’t great for your customer’s experience; they offer slow or uncertain resolution times. They also add to the load of email tickets you have to work through.
The GUURU Smart Contact Form feature allows you to offer instant answers within the contact form itself by:
Benefits
Manage all customer inquiries centrally and easily.
Plug in the GUURU community into your existing Salesforce solution to have all your customers’ inquiries in one place. Your processes and chat solution will stay as is while you still profit from your community’s advice.
Every interaction within the GUURU solution is synchronised in real-time to your Salesforce CRM. This also means that every chat transcript is fully viewable and available.
On Facebook, users already connect with other community members. Why not let them support each other?
The Facebook Plugin feature connects your community to your Facebook account, ensuring your customers can get real-time product advice from your Guurus.
Benefits