The Community Advice Solution
Authentic customer conversations on your online store.
Community Conversations
Live conversations with passionate customers
Our Community Advice Solution is more than just live chat advice! We connect shoppers seeking advice with passionate brand fans from your loyal customer community who know and love your products. These meaningful conversations foster trust, leaving your users emotionally connected to your brand.
Give your customers instant access to authentic, real-time product advice from like-minded people whenever they need it.
Customized to fit your online store
Deliver authentic advice in your CI.
Community Content
Opinions that shoppers connect with
Community Content seamlessly pulls meaningful, trusted product opinions from live community conversations into your product pages. Our AI technology automatically recognizes and extracts this valuable content daily, giving all your web visitors access to fresh, authentic UGC from your loyal customer community.
- It cannot be faked
- It’s 100% trustworthy
- It’s extremely easy to get
The best part? Shoppers can start a live chat with the customers who created the content at any time.
Trusted by
How it works
A solution designed to make it simple.
2. Enable conversations
3. Push content live
4. Track success
Community Builder
Engage your trusted community
Engage your loyal brand fans and passionate product users with our Community Building Tools. Add our Invitation Box to your website with a single click, and access ready-to-use landing pages, newsletters, and social media kits. Guide customers through tests and materials with full transparency in our Partner Portal.
Partner Portal
Full access to all data
The Partner Portal offers real-time analytics on customer behavior, including shopping basket value, sales conversions, response times, and satisfaction.
Deep-dive into data on Community Members, Community Conversations and Community Content, and use these insights to refine your eCom’s experience.
Do you want to integrate with your existing toolset?
We bring the authenticity of human connection to every point of customer contact. Our solution is designed to work smoothly with your CRM or social media communication tools. Reach out to find out more.
Interested in using AI for answers?
Our solution's core is a passion for making genuine human advice simple and scalable. If you want to integrate automated, AI-generated answers while still delivering an amazing human-centric experience, contact us, and we will show you how our built-in bots seamlessly blend the power of community with automation.
Community-powered brands who are already successful with GUURU
Benedikt BöhmGeneral Manager
"I am absolutely thrilled with GUURU and the Guurus (our mountain sports experts)! All of us here at Dynafit live our ethos: by athletes, for athletes. Guuru is not just a technical solution where our online customers get expert advice; it's also a channel through which Dynafit athletes share their passion, insight and advice with others for the ultimate brand experience."
Stephan BuschmannDirector Customer Service
"The Community Advice Solution from GUURU has transformed the way we connect with our customers! Our Guurus bring real expertise because they use the products firsthand, making their advice both authentic and impactful. Customers love these genuine insights. The GUURU Community Solution is a must-have for any brand looking to create authentic shopping experiences in their online store with their most passionate fans."
Jaclyn MayerSr. Director Customer Experience
"Guurus add a level of expertise that our own agents might not have. Given Guurus have hands on experience with our product, they are able to support our customer in a much more nuanced way."
Stefan LettnerGlobal Head of eCommerce
"When purchasing skis, customers expect individualized advice that addresses their personal needs. Skiing encompasses numerous nuances and evokes strong emotions—something AI cannot fully comprehend. This is why our customers appreciate chatting with the community. The exceptionally positive reviews confirm that we are on the right path with GUURU."
Hanna BrodbekHead of Digital Sales & Omnichannel
"With GUURU, we can transfer the customer experience that our customers are familiar with from stationary retail to our online store. It is important to us that our customers receive expert advice from knowledgeable people. GUURU's Community Advice Solution enables us to integrate specialist retailers into the online advice process and support our customers in real time in selecting the right STIHL products."
Celine BauernfreundSEO Contentmanager
"With GUURU's Community Advice solution, we connect our online customers with experienced hobby craftsmen directly in the online store - for authentic advice 24 hours a day. At the same time, the Community Content feature creates new user-generated content every day, which enhances our product pages and boosts SEO."
Joachim SaikoGeneral Manager
"Since I’ve been working at bike-angebot.de, I’ve been missing exactly that in sales. Emotions in shopping have also been the key to success in my own bicycle shop for 20 years. With the GUURU community, we achieve just that, we awaken emotions in our customers. They are not advised by salespeople of our company, but by like-minded, bike-crazy fans. You can feel it in every chat and conversation. For me, GUURU is the emotion in online retail and a key to success!"
Sergej KosyrevHead of E-Commerce & Online Marketing
"By providing expert product advice in real-time, we take our service quality to the next level— even during the peak seasons. This enables us to boost sales conversion and lower the number of returns."
Sven HabenichtTeamlead Customer Service
"With GUURU’s Expert Community solution, our customers have the option of product consultation outside of service hours including Sundays and public holidays. Obviously, this reflects in a high-level of customer satisfaction."
António LouroManager of Customer Experience PT
"Using GUURU’s Expert Community solution we can significantly reduce our huge volume of support tickets. The instant service delivered by our community, in combination with automated answers when possible, had a strong positive impact on customer satisfaction."
Sascha KappelerHead of Customer Service and Sales
"With GUURU, we have finally found an efficient solution to support our customers outside of business hours, 24/7."
Stefano OrlandoChief Customer Operations Officer
"Salt customers benefit from faster answers thanks to a high degree of automation and a human touch when valuable. GUURU exceeded our expectations in terms of efficiency gain and customer satisfaction."
Tanja BichlerHead of Customer Success
"GUURU Expert Community solution has allowed us to increase our support volume significantly. We can support customers much faster, and Guurus score as high as our agents do regarding quality."
Exciting downloads
Click here for our fact sheet, community guide and informative case studies.
How about a coffee?
We’ll share a coffee voucher, so you can enjoy chatting with our community expert, Jutta Stienen, about how you can benefit from your community.
Talk to Jutta
