

When customers shop online, they want instant, authentic support to make confident purchases.
No delays. Day and night.
Guurus are certified experts. Your entire expert community is built and managed on GUURU’s Community-driven CX-Platform. You can access all conversations and engage with all your community members from your dashboard.
In-depth reporting offers you insights into customers’ needs, their behaviour throughout the customer journey on your eStore and their conversions.
Powered by Artificial Intelligence (AI), our cloud-based technology uses SmartRouting, to analyses incoming inquiries and to route them to expert Guurus.
Guurus receives a push notification to respond to inquiries on a first-come-first-served basis. The more product advice requests, the more brand advocates receive the push notification.
That’s how we ensure shoppers are instantly connected to independent experts for trusted, personalised advice, 24/7.
It’s simple. Customers stay loyal when they get instant, helpful and authentic support – when they need it.
Don’t drop the ball and lose conversions after-hours or on weekends when your customers are using their free time to shop online.
eBook: Improve client retention with CX >
It’s no secret; long wait times cause abandoned carts, lost conversions and low customer satisfaction. Don’t keep customers waiting.
Video: How Guurus reduce response times >
Your staff are limited in their hours and capacity. Independent product experts aren’t. Let Guurus answer first-level inquiries about the products they love and use, allowing your agents to focus on complex inquiries.
Webinar: Eliminate email tickets >
We’ll share a coffee voucher, so you can enjoy chatting with our Account Executive, Francesco Carnovale, about how you can benefit from your community.
Book your call with Francesco