Fast access to bot automation, combined with human touch.
Add automation to your first-level support
Our out-of-the-box SmartBot offers high-performance AI that empowers brands to deliver first-class customer support experience, while optimizing costs and simplifying operational management.
Unlike common chatbots on the market, the GUURU SmartBot requires no setup effort for clients.
Learn why common chatbots are not simply plug-and-play and how implementing them can become a cost-intensive project: 8 myths about chatbots in customer service.
Automate repetitive questions by leveraging the content from Guuru chats
Save costs with automation
Machine learning feeds repetitive content from GUURU’s peer-to-peer live chat support into the SmartBot. The GUURU SmartBot is part of our all-in-one smart customer interaction solution.
If the SmartBot knowledge base does not suffice, the chat is then seamlessly transferred to the Guuru community for further support.
This guarantees that your customers always receive the best response while you pay the lowest possible price.
How automation works
1. Understand the user intent
When an enquiry is received, our SmartBot automatically processes the user’s question and intelligently understands it using artificial intelligence (AI) and machine learning (ML).
2. Find the best expert to respond
Once the intent is understood, the conversation is assigned to the best expert to answer it:
SmartBot: it delivers an automated answer with an optional handover to Guurus.
Guurus: if no automated answer is yet in place for the question, it is seamlessly routed to the community.
3. Continuous learning
The SmartBot improves its abilities with each incoming conversation. The community continuously monitors the SmartBot knowledge and accuracy to keep the AI/ML model sharp and fresh.
4. Analyze and refine
Clients have a transparent overview of the performance of the SmartBot in the Partner Portal and can easily make changes to their automation strategy.