The future of UGC – Community Content:
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Customers express their gratitude
“I am very excited. My first community chat. It couldn't be better.”
“Super cool!!! It went really quickly. To the point, competent and super nice! A reason to come back again!”
“All uncertainties resolved, bike will be ordered. Thank you!”
“One of the most brilliant customer experiences I've ever had. Lesley was just great and really helped me choose my skis!”
“I am totally thrilled. Before, I wasted ages with AI-supported searches and in the end Mathias helped me a lot. Now I can finally buy my first bike with peace of mind - the Grail CF SLX. :) Thank you very much!”
“More great help, chats like these are worth gold... it's what makes a retailer great!”
“Super helpful, answered all my questions, made it easy to ask simple yet "dumb" questions without feeling judged. Thank you so much for helping me decide on my very FIRST brand new, set of skis vs second hand skis :)”
“The advice on buying a new saddle was very good. I felt completely overwhelmed when choosing without support. Thank you 🤩”
“Top advice in a short time, and the feeling of being taken seriously - a conversation at eye level. Highly recommended, would gladly chat again!”
“This expert advice is a very good idea, even in the evenings, I have already used it several times!”
“Always nice to chat with a human advisor rather than a virtual advisor. Sebastien was super competent and friendly. Keep up the good work!”
“Very good advice, friendly and helpful! An alternative was also offered! I am super happy! THANK YOU”
“Very helpful and quick, I don't know anything about technology. That was a great help. Thank you very much!”
“The guy is a legend! His wife doesn't need Google, he simply knows everything.”
“Nice and quick advice, simple and uncomplicated and better than the colleagues from Bauhaus :D Thank you!”
“Perfect answers. I am thrilled and will now buy the bike.”
“There's not much to say ^^ great team, great employees and simply good advice :-)”
“A great chat with Senta! Informative, responsive to questions, very friendly and prompt answers. It couldn't be better! Great! Thank you very much!”
“One of the most brilliant customer experiences I've ever had. Lesley was just great and really helped me choose my skis!”
“I am totally thrilled. Before, I wasted ages with AI-supported searches and in the end Mathias helped me a lot. Now I can finally buy my first bike with peace of mind - the Grail CF SLX. :) Thank you very much!”
“More great help, chats like these are worth gold... it's what makes a retailer great!”
“Super helpful, answered all my questions, made it easy to ask simple yet "dumb" questions without feeling judged. Thank you so much for helping me decide on my very FIRST brand new, set of skis vs second hand skis :)”
“The advice on buying a new saddle was very good. I felt completely overwhelmed when choosing without support. Thank you 🤩”
“Top advice in a short time, and the feeling of being taken seriously - a conversation at eye level. Highly recommended, would gladly chat again!”
“This expert advice is a very good idea, even in the evenings, I have already used it several times!”
“Always nice to chat with a human advisor rather than a virtual advisor. Sebastien was super competent and friendly. Keep up the good work!”
“Very good advice, friendly and helpful! An alternative was also offered! I am super happy! THANK YOU”
